Website created by K Wall
Copyright K Wall
dog mobility
Let's make life better for disabled Dogs

Frequently asked questions
How much will delivery cost?

How soon can you deliver?

How will my package be sent?

I live outside the UK can you still deliver to me?

Which boot is best for my dog?

How do I make an order?

Can I speak to you on the phone to discuss my pets needs?

What are your opening times?


How much will delivery cost?
Shipping fees in the UK are as follows: 

Total order value £0.00 - £55.00 = £4.75
£55.01 - £100 = £5
£100.01 - £200 = £7.50
£200.01 - £300 = £10 

Order values over £300 will be shipped at a cost of £10 unless the total weight of the order puts the shipping cost to us above this figure, In this instance we will contact you to advise you of the cost of shipping before we send out your item.

Some items have their own shipping fee and are not included in the above calculations, this is carried out on heavy items.  All these items are clearly marked on the website with a note and an asterisk.


How soon can you deliver?
Packages are usually shipped from us within 2/3 working days and often shipped within 24 hours. We also now have an express service please read the details here.

How will my package be sent?
We keep our shipping costs down by utilizing the most cost effective methods possible. We usually send our packages by Royal Mail (1st Class). We reserve the right to ship via the most cost efficient method. If you require your order shipped using any other method please contact us. 

You will receive an e-mail notification confirming the shipping date. Any dates and times quoted for delivery of your goods are approximate and we cannot be liable for any delay however caused. 

Packaging is costly to the environment and we try to recycle packaging wherever possible so please do not be suprised if your item arrives in recycled wrappings.


I live outside the UK can you still deliver to me?
We are now also shipping to some countries outside the uk. Please view the "International" page or "Home" page for the current list. 


Please contact us before placing your order if outside the UK to check the shipping fees. We do not currently ship to any other countries not listed here. Shipping fees shown on the website are for within the UK only. 


Which boot is best for my dog?
We have a large selection of boots currently available, some are purpose made for some medical conditions.  As each dog is different it is best to contact us to discuss your dogs needs.

How do I make an order?
You can order on the website, by post, telephone or E-mail.  If you wish to use a card to make your payment we are only able to take card payments if you order via the website.  If you order using the other medthods we accept Sterling cheques and postal orders.  For more detailed information of these methods please visit our "how to order" page.

Can I speak to you on the phone to discuss my pets needs?
Yes, we are more than happy to discuss your pets individual needs, please call during our opening times of Monday - Friday, 10am - 3pm gmt.  If you urgently need to speak to us out of these times we would respectfully request that you e-mail in advance to arrange a suitable time to call. 

What are your opening times?
Our office is open Monday - Friday, 10am - 3pm gmt.  If you urgently need to speak to us out of these times we would respectfully request that you e-mail in advance to arrange a suitable time to call. 

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You  can contact us by phone on +44 029 20756988 between 10am - 3pm gmt Monday - Friday or you can E-mail us at:
sales@dogmobility.com