Web site created by K Wall
Copyright K Wall
Let's make life better for Disabled Dogs

Postage Options
Packages are usually shipped from us within 2/3 working days and often shipped within 24 hours

We keep our shipping costs down by utilizing the most cost effective methods possible.  As our customers want their packages as soon as possible we have gone back to using 1st class mail and have had to slightly adjust the price of postage to reflect this.   We reserve the right to ship via the most cost efficient method.   If you require your order shipped using any other method please contact us.

You will receive an e-mail notification confirming the shipping date.  Any dates and times quoted for delivery of your goods are approximate and we cannot be liable for any delay however caused.

Shipping fees in the UK are as follows:

Total order value £0.00 - £55.00 = £4.75
£55.01 - £100 =  £5
£100.01 - £200 = £7.50
£200.01 - £300 = £10 

Order values over £300 will be shipped at a cost of £10 unless the total weight of the order puts the shipping cost to us above this figure, In this instance we will contact you to advise you of the cost of shipping before we send out your item.

Some items have their own shipping fee and are not included in the above calculations, this is carried out on heavy items.  All these items are clearly marked on the website with a note and an asterisk.
We would like to offer our  customers the option of an enhanced delivery service for those times when an item is needed urgently. We are now able to offer Royal Mail Special Delivery at an additional cost to the standard p+p fee. 

Orders received before 3pm Monday to Thursday will be dispatched from our office within 24hours and sent by Royal Mail Special Delivery (next day service).  Goods should be received by 1pm the day after we post the items out in most areas of the UK. Royal Mail has some area restrictions (please see their website  for details).

For orders posted out using this service on a Friday (therefore customers who order on thursday before 3pm) please note that Royal Mail will not guarantee the next day service when the delivery falls on a saturday, however usually the  goods will arrive in the alloted time.

Orders received on Friday, Saturday & Sunday before 3pm will be posted out on Monday.  Please telephone us to check the weight of your order before adding a postage enhancement.  Orders can not be posted on a bank holiday Monday and will therefore be posted on a Tuesday.

We reserve the right to cancel any order if the postage enhancement has not been added correctly.

Orders placed with an enhancement option chosen using a higher than needed tariff, will not be refunded unless we advised you incorrectly.  We strongly recommend you to contact us with details of your order before choosing the postage enhancement.
Our Standard Service for orders within the UK only.
Additional Enhanced Service (48 hour service) for orders within the UK only.  
Up to 500g

Small items- Example items
Rear support lifting harness + 1 x washable dog nappy (XL)
Rear support lifting harness + 2 x washable nappy (up to size M)
Walkabout Rear Harness (up to size XL)
Walkabelly Harness (up to size L)
6 Pet wrap bandages + 1 Pair of Walkabout boots
2 x Washable dog nappies (up to XXL)
2 x Washable nappies (up to M) + 1 x disposable Lille pads (Super)
All sets of dog boots
Up to 1kg

Medium items- Example items

Walkabelly Harenss (XL)
2 x Washable dog nappies(XXL) + 2 x disposable pads (Super)

Up to 2kg

Larger items

Call for details

This price is in addition to the standard p+p charge and is to cover the extra postage fee due and time involved in taking individual items to the post office.
This price is in addition to the standard p+p charge and is to cover the extra postage fee due and time involved in taking individual items to the post office.
Items sent out of the UK will incur an additional fee to cover the extra postal charges, please contact us to discuss your requirements and we will advise you of the additional costs. Please note these fees listed below are in addition to the shipping charge shown when you place your order in the basket. 

We usually send items via International signed for or Airsure but sometimes use standard Airmail. Once we have calculated your order we will advise you of the additional cost you will need to pay.  You will then need to click on one of the buttons below together with ordering your item directly off the relevant web page.  We list various different prices as your additional payment required will be based on the total weight of you order and the shipping method used. IT IS IMPORTANT THAT YOU ASK US WHAT ADDITIONAL FEE YOU WILL NEED TO PAY, PLEASE DO NOT GUESS AS YOU MAY ADD THE INCORRECT AMOUNT INTO YOUR SHOPPING BASKET AND YOUR ORDER WILL BE DELAYED. WE WILL NOT SHIP WITH INCORRECT POSTAGE PAID.

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